Our Mission

Lift Line is committed to broadening opportunities for all individuals by providing and coordinating the most accessible transportation possible.

Lift Line has been providing the Santa Cruz County community with daily accessible transportation for over 20 years. We provide county residents who are disabled, elderly or frail with over 80,000 rides per year.


We are ready to serve you!

In need of low-cost transportation, but can't take the bus due to a disability or frailty? You may qualify for Lift Line.

Programs of Lift Line

Lift Line operates several transportation programs for accessible travel throughout Santa Cruz, Monterey, San Mateo, San Benito, Santa Clara, and San Francisco counties.

All programs involve an application process and eligibility requirements. Please call Lift Line directly for more information on any of our programs.

Please click here for a pdf application. Haga clic para una aplicación pdf
en español por favor.
Click here to view our Title VI policies and procedures Haga clic aqu? para ver nuestras pol?ticas y procedimientos del T?tulo VI

For more information, please call one of our friendly Reservationists:
(831) 425-1558 or (831) 688-9663


Outside Contracts/Private Events

Help support our free and reduced programming by partnering with us on your next big event. Our competitive rates are flat.

Do you need a ride for your event?

Maybe your family reunion, a summer camp, or a community event. We have provided shuttle rides for such events as the AT&T Pro AM, Concours d'Elegance, Human Race, and the Capitola Art and Wine Festival to name a few, and we’re ready to help you too.

Cost

Client pays full ride cost. Call Lift Line for details.

$90/hour (up to 14 people)

$100/hour (14+ people)


Same Day Medical Transportation

History

This is a new program that was made possible through new funding.  It started January 1, 2014 and will continue through December 31, 2014.  New funding will need to be secured to continue the program past 2014.

Eligibility

Residents of Santa Cruz County that meet the income, age and/or disability criteria may use this same day transportation to medical appointments including dentist, prescription drugs, and other medical related needs.  Some verification of scheduled appointments may be required.

Fare

No fare. However, donations are gladly accepted.

Service Area

Santa Cruz County.

Hours

Monday through Friday except holidays. The first pick up is at 8:30 am and the last pick up is at 3:30 pm.

We have a one hour pickup window but expect most pickups to be within 20-30 minutes.

Ride Purpose

Call the same day between the hours of 8:00 am and 3:00 pm to schedule your same-day pick up.

You may call the night before to schedule an 8:30 am pick up (only two 8:30 am pickups available).

Trips are prioritized and based on availability; first come, first served for eligible riders.


Out-of-County Medical Transportation

History

Lift Line has been providing Out-of-County transportation since October 2009. Lift line was able to increase the number of days this service was available to Santa Cruz county residents from two times per week to five times per week, due to new funding received on January 1, 2013.

Eligibility

Those with out-of-county medical appointments who meet the residency, income, age and/or disability criteria.

Fare

No fare. However, donations are gladly accepted.

Service Area

Transportation services are primarily from Santa Cruz County to Palo Alto (Stanford Medical Center, the Veterans Hospital, V.A. Monterey Bay/Fort Ord, Lucille Packard Children’s Hospital, San Jose, Santa Clara, Menlo Park, Occasional trips to San Francisco, and Gilroy.

Hours

Transportation provided for appointments scheduled Monday – Friday (excluding holidays).  It is strongly encourage to schedule Out-of-County appointments between 10:00 am – 1:00 pm to assure that all riders are accommodated.



Veterans Medical Transportation

Eligibility

Available for veterans that meet the criteria of residency, income, age and or disability.

Fare

No fare. However, donations are gladly accepted.

Please click here for an informational flyer for the Veterans Medical Transportation program.

Veteran’s Wednesday Shuttle

Available to Santa Cruz County Residents traveling to receive services.

Every Wednesday except holidays. Van will have pick up at

Pick up 8:40AM Veterans Center Parking Lot (1350 41st Avenue, Capitola)

Pick up 8:55AM Homeless Service Center (115 Coral Street, Santa Cruz)

Drop off 9:15AM Vet’s Memorial Building (846 Front Street, Santa Cruz)

Pick up 12:30PM Vet’s Memorial Building (846 Front Street, Santa Cruz)
Drop off 12:45PM Veterans Center Parking Lot (1350 41st Avenue, Capitola)

Pick up 2:15PM Veterans Center Parking Lot (1350 41st Avenue, Capitola)

Drop off 2:30PM Vet’s Memorial Building (846 Front Street, Santa Cruz)Drop off 2:40PM

Homeless Service CTR (115 Coral Street, Santa Cruz)

Drop off 3:00PM CVS Watsonville (1996 Main Street, Watsonville)

Space is limited. 

V.A. Monterey Bay/Ford Ord hours

Monday – Friday except holidays.

Reservations must be made at least 48 hours in advance.

Trips are prioritized; first come, first served for eligible riders.

Pick up 8:30AM CVS Parking Lot (600 Front Street, Santa Cruz)

Pick up 8:50AM Veterans Center Parking Lot (1350 41st Avenue, Capitola)

Pick up 9:10AM Pajaro Plaza Shopping Center (1051 S Green Valley Rd, Watsonville)

For those in wheelchairs door to door service can be provided, space is limited. 


Taxi Scrip

This program offers discounted coupons or “scrip” to use for taxi fares. This program is a federally and locally subsidized program, funded by the “Transportation Development Act.” An eligible person buys scrip from Lift Line at a discounted rate, and then arranges his/her own taxi ride directly with the taxi company. The scrip is used in place of money to pay for/or supplement the price of the taxi ride from one of our participating taxi companies:

Eligibility

An application is required to determine eligibility.
Fare: Scrip can be used to pay the metered taxi rate.

Service Area

No restrictions to service area. However, scrip is only accepted by participating taxi companies.

Options

Lift Line offers two tiers for this program.  An individual can be accepted at one of the two rates, where the client pays $8 for $30 worth of scrip or $16 for $30 worth of scrip.


Medical Rides Program

The Medical Rides program is designed for the residents of Santa Cruz County who need essential Lift Line services.

Eligibility

Determined by an application process. Eligible clients are low-income, or have other mitigating circumstances. Income must be verifiable.

Hours

Monday through Friday except holidays. The first pick up is at 8:30AM and the last pick up is at 3:30PM.

Fare

No fare. However, donations are gladly accepted.

Service Area

Santa Cruz County.


Senior Dining Center Transportation

Eligibility

For those enjoying the Meals on Wheels Congregate Dining Centers.

Fare

No fare. However, donations are gladly accepted.

Service Area

From Santa Cruz County locations to the Meals on Wheels Dining Centers.

Hours

Coordinated with Dining Center meal service times.

Ride Purpose

For transportation to and from the Meals on Wheels Dining Centers only.

New at Lift Line!


Expanded Services 2013

For the first time in Santa Cruz County, same-day transportation, similar to a taxi, filling a vital need for clients with urgent or unexpected medical needs.

Rides to medical destinations outside Santa Cruz County, five days a week, including Stanford Hospital and the Veterans Administration Clinic of Monterey.


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